F&Q


Q: Why did the registration fail?

A: Make sure your network and Wi-Fi are connected properly.


Q: Why is the verification code not being received?

A: Check your spam folder to see if the verification code email is there.


Q: Why won't the verification code work when I try to register?

A: Make sure the email you used for registration is valid, and type in the verification code within 5 minutes.


Q: Why does the password I used to register not work?

A: Make sure your password has no special characters.


Q: Why am I unable to update my application?

A: Android users need to fully remove the old version before installing the new one; iOS users can just update it directly.


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